FAQs

A thoughtful guide to ordering, caring for, and preserving your Colette Falchet pieces with confidence.

Are your pieces handcrafted?

Each Colette Falchet piece is crafted with meticulous attention to detail, using carefully selected precious metals, gemstones, and materials. Because natural stones and handcrafted elements are inherently unique, subtle variations are part of the character of each piece.

Do your pieces carry symbolic meaning?

Each Colette Falchet piece is conceived with symbolism from the beginning. Beyond material and form, every design is created to carry meaning, inviting the wearer to connect with beauty, intention, and the deeper story held within the piece.

Are your gemstones natural?

Yes, we only work with natural gemstones and precious metals. Our natural gemstones and pearls may show subtle variations in color, texture, shape, and inclusions. These distinctions are part of their natural beauty and individuality.

Do you offer bespoke or personalized jewelry?

Through our Concierge service, you can explore bespoke creations, personalized engravings, and thoughtfully sourced gemstones selected to reflect your story, milestones, and intentions. From the first conversation to the final piece, we provide a highly personalized experience designed to transform inspiration into a lasting heirloom. Personalized, engraved, resized, made-to-order, and bespoke pieces are created specifically for you and are final sale.

Do you ship internationally?

We ship worldwide. Available shipping options will appear at checkout. If you have any questions about delivery to your region, contact our Concierge, we will be pleased to assist you.

When will my order arrive?

Delivery timelines vary by piece, production requirements, destination, carrier transit times, and, for international orders, customs clearance. Any delivery date provided is an estimate.

Will I be responsible for duties, taxes, or customs fees?

International orders may be subject to duties, taxes, customs charges, or import fees assessed by the destination country. These charges are determined by local authorities and, when applicable, are the responsibility of the recipient. Because they vary by country, our Maison is unable to estimate or control them.

Can I return a piece?

If you would like to request a return or exchange, please contact our Concierge within fourteen calendar days of confirmed delivery. All returns and exchanges require prior authorization.

Which pieces are not eligible for return?

Bespoke, made-to-order, personalized, engraved, resized, altered, special-order, and final-sale pieces are not eligible for return or exchange.

Eligible pieces are covered by our limited craftsmanship warranty for confirmed defects in materials or workmanship.

How should I care for my jewelry?

Store each piece separately in its original box or a soft pouch. Avoid exposure to perfumes, cosmetics, household chemicals, chlorine, excessive moisture, and impact. Clean gently with a soft, lint-free cloth.

Can my jewelry be repaired?

For repairs, cleaning, restoration, or resizing, please contact our Concierge before seeking service elsewhere. Work performed by third parties may affect warranty coverage.

How can I contact the Concierge?

For assistance with orders, commissions, shipping, returns, repairs, or general inquiries, please contact concierge@colettefalchet.com.

For full details, please review our Terms of Use, Privacy Policy, Returns & Exchanges Policy, and Warranty & Care Policy.