Refund policy

Returns & Exchanges Policy

Effective Date: August 28, 2026


At Colette Falchet, each piece is prepared with care, discretion, and attention to detail. We want you to feel fully supported after your purchase, and this policy explains how returns and exchanges are handled with the same care given to the creation and delivery of your jewelry.

We hope your Colette Falchet piece arrives exactly as intended. If you wish to request a return or exchange, please contact our Concierge within fourteen calendar days of confirmed delivery so we may review your request and guide you through the next steps.

For purposes of this policy, confirmed delivery means the delivery date recorded by the carrier.

Return Conditions

Because fine jewelry is personal, delicate, and carefully handled at every stage, all returns and exchanges require prior written authorization from our Concierge.

To be eligible, the piece must be:

  • Unworn, unused, unaltered, and in perfect condition

  • Returned with its original jewelry box, protective packaging, Certificate of Authenticity, documentation, original sales receipt or order confirmation, and all accompanying materials

  • Free from scratches, marks, damage, fragrance, or any sign of wear

  • Returned with any security tag, protective seal, or identifying element intact, when applicable

  • Shipped according to the secure instructions provided by our Concierge

Once a return or exchange is authorized, the piece must be entrusted to the designated carrier within three business days of authorization.

For security and insurance purposes, pieces sent independently, without authorization, or through a carrier not approved by our Concierge cannot be accepted.

For your protection, the exterior of the return parcel should not identify Colette Falchet, fine jewelry, or the contents of the package. Please follow the discreet packing and labeling instructions provided by our Concierge.

Domestic Returns

For eligible returns within the United States, Colette Falchet will provide one complimentary insured return label per order.

Expedited shipping charges are non-refundable. Any additional shipping costs arising from subsequent returns or exchanges from the same order remain the responsibility of the client.

International Returns

International return shipping, insurance, duties, customs charges, taxes collected by local authorities, brokerage fees, and any other import-related charges remain the responsibility of the client and are non-refundable.

Inspection & Refund

Every returned piece, together with its original packaging and accompanying materials, is carefully inspected before a refund or exchange is approved.

Once the return has been accepted, the refund will be issued to the original form of payment, generally within seven to fourteen business days. Your financial institution may require additional time to reflect the credit.

A piece returned incomplete, damaged, altered, showing signs of wear, sent without authorization, or otherwise not compliant with this policy will not qualify for a refund or exchange and may be returned to the client at the client’s expense.

Pieces Not Eligible for Return

Bespoke, made-to-order, personalized, engraved, resized, or otherwise altered pieces are final sale.

Pieces identified as final sale on their product page, gift cards, special orders, and any piece altered at the client’s request are also ineligible for return or exchange.

Exchanges

Eligible pieces may be exchanged according to the same conditions and timeframes described above. Exchanges are subject to availability.

If the selected piece has a higher value, the client will be responsible for the difference. If it has a lower value, the remaining balance will be returned to the original form of payment following inspection and approval.

For an eligible domestic exchange, the replacement piece will be sent using complimentary standard insured delivery. Expedited delivery and any subsequent exchange shipping costs remain the responsibility of the client.

Gift Returns

If a piece was received as a gift, the recipient should contact our Concierge within fourteen calendar days of confirmed delivery. Eligible gift returns may be exchanged or, at Colette Falchet’s discretion, issued as store credit after inspection and approval. Refunds, when available, are issued only to the original form of payment.

Beginning a Return or Exchange

To begin a return or exchange, please contact our Concierge within fourteen calendar days of confirmed delivery and include:

  • Your order number

  • A copy of your original sales receipt or order confirmation

  • The reason for the return or exchange

  • Clear photographs of the piece and its original packaging

Our Concierge will review your request and, if the piece is eligible, provide the required authorization and secure shipping instructions.

Contact the Concierge

For assistance with a return or exchange, please contact our Concierge at concierge@colettefalchet.com. Please do not ship any piece back to us until written authorization and secure shipping instructions have been provided.

This policy is subject to applicable consumer protection laws and does not limit any rights that cannot be waived or restricted under applicable law.